Refund policy

RETURN & REFUND POLICY

Last updated: August 26, 2026

At VartClean, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-DAY RETURN PERIOD

You have 14 days from the date you receive your order to request a return.

For customers located in the European Union (EU) or European Economic Area (EEA), this policy does not limit or replace any mandatory consumer rights, including the statutory right of withdrawal.

RETURN CONDITIONS

To be eligible for a return, the product should be returned in substantially the same condition in which it was received, with all accessories, manuals, charging equipment, components and, where reasonably possible, the original packaging.

You may inspect and handle the product to the extent reasonably necessary to determine its nature, characteristics and functioning.

If a product has been used or handled beyond what is reasonably necessary and this results in a reduction in value, VartClean may, where permitted by applicable law, deduct the corresponding loss in value from the refund.

HOW TO REQUEST A RETURN

Before returning any product, please contact:

support@vartclean.com

Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return

We will provide you with return instructions and the applicable return address.

RETURN ADDRESS

[RETURN ADDRESS TO BE ADDED]

Please do not send products to an address without first receiving return instructions from VartClean.

RETURN SHIPPING COSTS

Unless otherwise required by applicable law, customers are responsible for the direct cost of returning products when returning an item because they changed their mind.

If the product is defective, damaged, incorrect or otherwise not in conformity with the order, VartClean will cover the reasonable return costs where required by applicable consumer law.

DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery.

If your product arrives damaged, defective or you receive the wrong item, contact us at support@vartclean.com as soon as possible. Please provide your order number and, where possible, photographs or videos showing the issue.

We will assess the issue and provide an appropriate solution, which may include repair, replacement, return or refund depending on the circumstances and applicable law.

REFUNDS

Once your return has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method.

For customers exercising a statutory EU/EEA right of withdrawal, refunds will be processed in accordance with applicable consumer law. We may be entitled to withhold reimbursement until we have received the goods back or you provide evidence that the goods have been returned, where permitted by law.

Your bank or payment provider may require additional processing time before the refund appears in your account.

CANCELLATIONS

If your order has not yet been processed or shipped, contact support@vartclean.com as soon as possible.

Where applicable, EU/EEA consumers can also exercise their statutory withdrawal rights through the electronic withdrawal functionality provided on our store.

EXCEPTIONS

Certain products may be excluded from the right of withdrawal where an exception is permitted by applicable consumer law, including certain personalised or made-to-order products.

Any applicable exception will be clearly communicated before purchase where required.

LEGAL RIGHTS

Nothing in this Return & Refund Policy limits any mandatory consumer rights or legal guarantees available under applicable law.

CONTACT

VartClean
Email: support@vartclean.com
Business address: [TO BE ADDED]
Company/VAT number: [TO BE ADDED]
Telephone: [TO BE ADDED]