Returns & Refunds
Returns & Refunds
At VartClean, we want you to feel confident about every purchase.
If you're not satisfied with your order, you can request a return within 14 days of receiving your product, subject to the conditions below.
14-Day Returns
You have 14 days from the date your order is delivered to request a return.
To start a return, please contact:
Please include your name, order number, product and reason for return. Our team will provide you with the necessary return instructions and return address.
Please do not send a product back before receiving return instructions from VartClean.
Return Conditions
To qualify for a return, the product should be returned in substantially the same condition in which it was received and include all original accessories, components, manuals and, where reasonably possible, the original packaging.
You may inspect and test the product only to the extent reasonably necessary to determine its nature, characteristics and functioning.
If a product has been used or handled beyond what is reasonably necessary and its value has decreased as a result, we may make an appropriate deduction from the refund where permitted by applicable law.
Return Shipping
For returns due to a change of mind, the customer is responsible for the direct cost of returning the product unless otherwise required by applicable law or agreed by VartClean.
If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible. Where required, VartClean will cover reasonable return costs and provide an appropriate solution.
Damaged or Defective Products
Please inspect your order after delivery.
If your product arrives damaged, is defective or you receive the wrong product, contact support@vartclean.com with:
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Your order number
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A description of the issue
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Photos or a short video showing the problem, where reasonably possible
After reviewing the issue, we may offer a repair, replacement, replacement part, return or refund depending on the circumstances and your applicable consumer rights.
Refunds
Once we receive and inspect your returned product, we will notify you about the status of your refund.
Approved refunds will be returned to your original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Order Cancellations
If you want to cancel an order that has not yet been processed or shipped, contact us as soon as possible at support@vartclean.com.
We cannot guarantee cancellation once an order has entered the shipping process.
European Customers
Customers in the European Union and European Economic Area may have a statutory 14-day right of withdrawal for online purchases.
This Returns & Refunds Policy does not restrict or replace any mandatory consumer rights available under applicable law.
Need Help?
For questions about a return, refund or damaged product, contact:
VartClean
Smart Cleaning. Better Living.