FAQs
Frequently Asked Questions
Everything you need to know about VartClean products, orders, shipping, returns and support.
What is VartClean?
VartClean is a smart cleaning technology brand focused on making everyday cleaning easier through intelligent automation.
Our product range includes smart cleaning solutions for Home, Garden & Pool, including robotic floor cleaners, window cleaning robots, robotic lawn mowers, pool cleaning robots and other innovative cleaning technology.
Where does VartClean ship?
We offer FREE worldwide shipping.
Our estimated delivery times are:
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Europe: 3–7 business days
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United States: 2–5 business days
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Asia: 1–3 business days
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Other countries: Delivery times vary depending on the destination.
How much does shipping cost?
Nothing.
VartClean offers FREE standard worldwide shipping on all orders.
How can I track my order?
Once your order has been shipped, you will receive tracking information by email where available.
You can also visit our Track Your Order page to check the latest available status of your shipment.
Can I return my order?
Yes. You can request a return within 14 days of receiving your order, subject to our return conditions.
Please visit our Returns & Refunds page for complete information.
Do VartClean products come with a warranty?
Yes. All VartClean products include a 12-month VartClean commercial warranty covering eligible manufacturing defects and faults during normal use.
This warranty is provided in addition to any mandatory statutory consumer rights that apply to your purchase.
Please visit our Warranty page for full details.
What should I do if my product arrives damaged?
Please contact us at support@vartclean.com as soon as possible.
Include your order number and photos or a short video showing the damage where reasonably possible. Our support team will review the issue and provide an appropriate solution.
What happens if my VartClean product develops a problem?
Contact our support team at support@vartclean.com with your order number and a description of the problem.
Depending on the issue, our team may help with troubleshooting or arrange an appropriate solution such as a replacement part, repair, replacement or refund where applicable.
Are VartClean robots easy to install?
Our products are designed to make smart cleaning as simple as possible.
Setup varies depending on the product. Instructions and relevant setup information are supplied with the product or made available digitally where applicable.
Do VartClean products work with an app?
App functionality depends on the specific product.
If a product supports smartphone control, mapping, scheduling or other smart features, this will be clearly stated on its product page.
Are replacement parts and accessories available?
Availability depends on the specific product.
If you need brushes, filters, cleaning pads, bags or another replacement component, contact support@vartclean.com with your product model and the part you require.
Can I use VartClean products for my business?
Yes. Selected VartClean products may be suitable for offices, hospitality businesses, commercial spaces and other professional environments.
For larger quantities or business enquiries, contact us at support@vartclean.com.
Can I become a VartClean dealer?
Yes. We welcome enquiries from retailers, online stores, distributors and other businesses interested in selling VartClean products.
Visit our Become a VartClean Dealer page or contact support@vartclean.com for more information.
How can I contact VartClean?
For product questions, orders, returns, warranty claims or general assistance:
Our support team will be happy to assist you.
VartClean
Smart Cleaning. Better Living.